Your First Consultation

When you arrive for your consultation, you will be greeted by our friendly reception team. You will be introduced to your dedicated treatment coordinator, who will be with you throughout your orthodontic journey.

Getting to know you

During the first stage of your consultation, your treatment coordinator will spend some time getting to know you.  One of our hygienists will take a set of clinical photos, which comprise a series of facial photos as well as some great close-ups of your teeth.  While this is going on, your orthodontist is analysing and assessing  your x-rays.

The Examination

You will meet your orthodontist, who will conduct a thorough examination of your facial structure, bite, tooth position, health of the soft tissues and jaw function.  Once this is complete, your orthodontist will discuss your x-ray results and explain the possible treatment options. This is the perfect time for you to ask any questions you may have.

If your orthodontic problem is particularly complex, your orthodontist may need to collect additional information before deciding on the best treatment plan for you.  In these situations, we will also take a digital scan or plaster study models of your teeth.  Once all the necessary information has been gathered and analysed, you will receive a treatment plan from your orthodontist.

If it is too early to start treatment, your child will be placed in our “Continuing Care Programme”.  They will be reviewed periodically, at no extra cost, until they are ready for orthodontic treatment. These appointments allow our orthodontists to monitor the growth and development of your child closely, giving them the opportunity to address their orthodontic needs at the optimum time.

The treatment plan

Once you understand the treatment required, your orthodontist will return you to the care of your treatment coordinator.  The treatment co-ordinator will show you the appropriate orthodontic appliances you need, explain how they are fitted and the type of appointment schedule you will require to get your treatment going.  The treatment co-ordinator will also discuss the risks and benefits specific to your orthodontic needs, so that you can make a fully informed decision regarding treatment.

Sometimes other dental specialists, such as an Oral and Maxillofacial Surgeon or a Periodontist, need to be involved in your care.  If so, your treatment coordinator can arrange an appointment for you to see them prior to starting any orthodontic treatment.

Your treatment coordinator will provide you with an itemised quotation for treatment, and will explain our convenient, interest-free payment plans.  If you have private health insurance, this quotation can be taken to your insurer so that you can determine the rebate you are eligible for.


If required, we will also do an intra-oral scan of your teeth so that we can generate  3-D digital models for our records.

Everything Summarised

During the final stages of your consultation, your treatment coordinator will present you with a personalised treatment information folder which contains all of the information discussed during your appointment.

A few days later, both you and your general dentist will receive a detailed written report.  This will outline our findings as well as any possible treatment options. A copy of your clinical photographs will also be sent to your dentist. 

Starting Treatment

When you are ready to proceed, one of our friendly treatment co-ordinators will organise all of the details, paperwork, contracts and appointments for you.

What to bring to your consultation

  • The completed medical history form that was sent to you in your new patient pack.  If you have not received your medical history form or would like to download another copy, you can find it here.

  • Any large dental x-rays that you have had taken in the last 12 months. These x-rays are very important for your orthodontist to give you an accurate diagnosis and treatment plan. These x-rays are generally taken at a radiography clinic and you will need a referral to have them done.  If you need more information on the need for x-rays, or require a referral prior to your appointment, please either give us a call on (03)9370 3155 or click here to send us a message.